Family-Centered Care Award

At the 38th Annual Critical Care Congress, SCCM's Patient & Family Support Committee awarded the fifth annual Family-Centered Care Award to University of California, San Francisco Medical Center in San Francisco, California.

Award Recipient

UNIVERSITY OF CALIFORNIA, SAN FRANSCISCO MEDICAL CENTER

San Francisco, California

At UCSF Medical Center's 24-bed medical-surgical ICU, patient and family care is provided by a multidisciplinary team of critical care and other specialty trained clinicians. The medical management is a combined open and closed model of care with primary medical or surgical team working collaboratively with the critical care team to clinically manage the patient care and meet the needs of the patients and families.

In response to a trend of family and staff feedback related to dissatisfaction related to lack of continuity and incomplete communications related to patient care, the ICU leadership group formally incorporated the family-centered care (FCC) model into practice to address the needs of patients/families and the care team. The strategies used to incorporate this model of care into practice were as follows:

1. Implementation of the Continuity of Care (COC) program using primary nursing concepts
2. Revision of visiting guidelines based on family and staff feedback
3. Development of an informational ICU pamphlet for families
4. Implementation of family support rounds

Other strategies used to sustain the FCC model included a family ICU guide, visiting contracts, codeword identification for families, and staff recognition. The incorporation of the FCC model was successful in changing the culture and increasing satisfaction of families and nurses.

The FCC program that innovatively optimized care and satisfaction incorporated the FFC model, allowing for focus on the family; communication; COC program; social service rounds; and family support rounds.

Team members: Nubia Esmerald King, RN; Hildy Schell, MS, RN, CCNS; Liz Manning, MWS; Tereza de Paula, MS, RN; Michael Gropper, MD, PhD; Michael Matthay, MD; Faina Fatelevich, RN; Miriam Fontes, RN; Pat Tom, RN; Jayne Owens, RN; Selena Srabian, RN; Victoria Lau, RN; Lucia Mampieri, RN; Kristina Haas, RN.

The UCSF Medical Center's staff is congratulated and commended for their efforts in providing quality care and support to critically ill patients and their families.