Zoom computer or desktop application. Be sure to have the most updated version to receive the best experience.

• Windows: 5.8.6 or higher 
• macOS: 5.8.6 or higher

Zoom Events was not designed to fully support mobile devices. Using your computer allows you to utilize all of the conference features.

Dial-in options are not avialable using Zoom Events nor is a meeting ID provided because the virtual conference is built upon many Zoom meetings.

• An email from the Center for Nursing Excellence and Innovation was sent with the Zoom Event link to all registrants. 
• On the conference site, scroll down to view the Sessions, Speakers, and Sponsors
• To the right of the image click the blue Register button to check-in
• Click the SSO button (key symbol) and type in your organization's domain (for UCSF employees, it will be UCSF)
• Select your registration option then Continue
• Type in your name and review the terms before clicking Confirm Registration
• When you see your registration is complete, you've checked-in! An email with your access ticket will be sent. Next steps is to double check your access.

Before joining the Lobby, scroll through the event page to learn about Sessions, Speakers, and Sponsors (Poster Presenters).

Note: Only events with a Expo (Poster Hall) will be able to see a list of Sponsors (Poster Presenters).

• After you checked-in to the event, click Join Lobby
• click Open zoom.us to enter the Lobby
• If you are prompted to Sign In again, click Sign In with SSO and use your organization's domain (for UCSF employees: UCSF)
• The system may take you to your Zoom meeting application. Go back to the webpage with the Join Lobby link and click again.

• Click SSO button on the bottom
• Type your organization's domain (UCSF employees, type UCSF)
  • If you do not know your domain, click I don't know the company domain
• Log-in with your single-sign on account (UCSF employees use their MyAccess log-in)

Once you have registered, click Join Lobby. A window will appear prompting you to Open zoom.us. Click Open zoom.us to lauch Zoom Events using your desktop application.

You can join Lobby via the registration confirmation email. Click Join from your email and it will prompt you to log-in.

If you are unable to use your desktop application, bypass the prompt by clicking Cancel and click Skip and Joing In-Progress Session. Note: you will not be able to experience all the Zoom Events feature unless you use the desktop application.

View Getting Started with Zoom Events

The event Lobby is the starting point of a conference event. From the Lobby, attendees can:

• Chat with other Attendees in the Lobby
• Watch livestream videos of ongoing sessions
• Explore information about Sessions, Speakers, and Sponsors (Poster Presenters)
• Go to Expo (Poster Hall)

Access Lobby tabs

After joining the event Lobby, in the left navigation menu, click the tabs.

• Home
  • This is the main conference event tab. View streamed sessions here once the event has started. Click Join on the streamed sessions to join it. 
• Sessions
  • Discover and bookmark sessions to build your Itinerary. Join a session when the Join button is lightened up, and view the recording of a complete session when it is available.
  • To bookmark a session, click the bookmark icon  in either the left panel's session tile view or at the top of the session detail page.
  • To join a session, click the Join button in either the left panel's session title view or at the top of the session detail page.
• Itinerary
  • Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.
  • You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.
  • At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.
• Expo (Poster Hall)
  • Expo is a place where you can interact and network with other attendees and Sponsors (Poster Presenters). 
• Sponsors (Poster Presenters)
  • You can contact and learn more about the event's Sponsors (Poster Presenters) in this tab. 
  • Click a Poster Presenter's name and poster title to download their full poster. Note: Depending on your internet speed, it may take a bit of time for posters to download. 
  • Click the chat button on the right side to connect with the Poster Presenter.

Use chat in the Lobby

The Lobby chat in a conference event allows for Attendees to interact with each other.

Close of Lobby

The Lobby will close 30 days after the event has ended. Recordings will no longer be available in the event Lobby after the Lobby has closed. Contact [email protected] to access recordings after the Lobby has closed.

Clicking Expo from the Zooom Events Lobby to join.

Creating a Name Tag

A window will prompt you to get started. Follow the prompts to customize your Expo name tag. Your Zoom photo and name will display. You will have the option to add a Job Title, Company, and Bio. Or you can hide all of those fields and your image. Select wheter you are available to network. 

Navigating the Expo (Poster Hall)

Once you create your name tag, you w ill be placed on the Expo (Poster Hall) floor. By default, your avatar will be placed right above the Welcome area. From here, you can navigate your avatar across the floor by using your mouse or keyboard arrow keys.

• To use the mouse, click the location you want your avatar to be. The avatar will be placed directly there.
• To use your keyboard arrow keys, use the arrow keys to direct your avatar around the Expo (Poster Hall) floor.

If using the avatart to navigate is too disorientating, turn off the Spatial View at the top of the screen. You will be able to use your mouse to scroll through the various Booths.

Interact with other attendees

You will be able to see other Attendees' avatars. You can click an avatar to see their virtual name tag.

Joing booth and spaces

• Move your avatar to the booth or click Enter Booth
• You will join other Attendees in the booth where you'll see a meeting session. If the Sponsor (Poster Presenter) or their representative is not in the meeting session, you will not be able to join the meeting session. If there a meeting session is occuring, you will see the live stream in the space.
• On the space, you can click Join to enter the meeting session.
• To leave the booth, click Back to the Expo Floor at the bottom center of your screen.

Networking

Click Near Me to open a right panel. In the right panel, you can locate booths and other participants near you based on the proximity of your avatar. 

Click Chat to open a right panel that displays your contacts that you have had active 1:1 conversations with. When you receive a new message, a chat notification is displayed on the Chat button and by a contact's name in the chat list.

Your 1:1 chats in Expo (Poster Hall) will remain in the chat list for the duration of the event. If you leave the Expo (Poster Hall) and come back, you can continue your chat conversation as long as the other user is still in the Expo (Poster Hall). 

When you are in a meeting session, you can leave at any time by clicking the Leave button on the bottom right of the screen. You can rejoin the session from the Lobby or the Session tab.

You must leave a session to join another one. 

Email [email protected] for immediate support.

Or look for any event support team member in the chat. A team member with the name "Support:" will be able to guide you.

Go back to your check-in registration email and click Join.

Stay calm

Don’t worry! The video is being recorded, and you will be able to watch it at a later date.
 

Close excess browser tabs or applications

Keeping too many applications open can make your video playback run slower. Make sure that you completely close or disable apps instead of just minimizing their windows.
 

Make sure you have a strong internet connection

We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). Keep in mind that internet bandwidth can fluctuate, especially on WiFi or cellular networks.

The speakers will answer questions as time permits. They may not be able to answer all questions. If your question does not get answered, most speakers will provide their contact information at the end of the session, and you can contact them directly.

Use the Chat function to ask the speakers a question. The chat box is to the right of the video screen. If you do not see it, you may be in full screen mode. Press the Esc key on your keyboard to exit.

Select the Q&A button if you don't see a Chat button. You can type your question in the text box. Please keep your questions brief. Toggle on the “Ask anonymously” switch if you don’t want your name to be displayed next to the question.

Go to the Sponsors tab and find their profile. Look for the chat button on the right and add a message for them in the chat. They will answer your question as soon as they can.

In order to receive the best experience, you must use a computer. Dial-in option is not available.

An email will be sent as soon as recordings are available.

Yes, you will be able to participate in the chat and watch any recordings if available after the sessions have ended.

Attendees can access session recordings after the event.

Note: The recordings will remain in the lobby until the lobby is closed.

To access event recordings: 

• Join an event Lobby
• Under Sessions, find the session that has a recording you want to watch.
• Click Watch Recording.

Your particular event is not using the Expo feature.

Certified Nurses Day: Your attendance will be marked complete as soon as you complete the survey in Nursing Connect. You will have 30 days from the end of the event to claim your contact hours.

Clinical Inquiry Conference: Your attendance will be marked complete as soon as you complete the event survey via Zoom Events. If you have difficulties accessing the survey, email [email protected]. You have 30 days from the end of the event to claim your contact hours. 

Email [email protected] with the event you won your prize.